This specialized course focuses on applying NLP technologies to transform customer service and operational efficiency. Students learn to implement sentiment analysis, text classification, named entity recognition, and language understanding systems for customer support automation. The curriculum covers chatbot development, automated ticket routing, customer feedback analysis, and multilingual support systems. Participants gain practical experience building NLP pipelines that process customer communications at scale, extract actionable insights from unstructured text data, and improve customer satisfaction through intelligent automation and personalized responses.